Question 1

Will my customers know it's not me answering?

Accepted Answer

Your customers will speak to a professional receptionist who knows your business inside-out. They answer in your business name using your preferred greeting. Most customers assume you hired a receptionist and appreciate reaching a human instead of voicemail.

Question 2

What if it's a complex job?

Accepted Answer

We gather all essential details including address, photos via text, job description, timeframe, and urgency level. You return the call with full context when you're free. For standard jobs like leaks, lockouts, or roof damage, we can book directly into your diary.

Question 3

How quickly can you start?

Accepted Answer

Live in under 24 hours. We handle the setup and you just forward your calls or use the dedicated number we provide. Most tradespeople are up and running same day.

Question 4

Is this going to sound robotic?

Accepted Answer

Absolutely not. This is professional, natural conversation from trained reception staff who understand your trade. They build rapport with your customers and represent your business exactly how you would.

Question 5

What happens if I go on holiday?

Accepted Answer

Your reception team continues handling calls exactly as normal. You can adjust your availability and booking rules remotely. Many clients tell us holidays are the first time they've truly switched off from work.

Question 6

Can I keep my existing phone number?

Accepted Answer

Absolutely. You can either forward your existing number to us or we provide a dedicated local or 0800 number. Many clients use both, keeping their existing number for regulars and the new number for advertising.

Question 7

What if I'm not happy?

Accepted Answer

You're covered by our 30-day money-back guarantee. No contracts, no tie-ins. If you don't capture at least one additional job in your first month, we refund every penny.